Fantasy Fields - Lil Fire Fighters Toy Box
We try to make your online shopping experience as painless and easy as possible!
We pride ourselves on our excellent customer service and always work with you to resolve any issues you have with your orders. Like you we are busy parents and love online shopping for the convenience so we know the experience you expect. We welcome any feedback to email@example.com.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and preauthorized your credit card for the purchase. We do our best to keep our online store updated with our warehouse inventory. On occasions we may find that an order is ot of stock but not reflected on our website. If your item is on backorder or unavailable, we will reach out to you via email. You can then advise if you want a refund or wait for new stock to arrive.
If your order is stock we will process the charges to your credit card. We aim to ship out products within 48 hours from our warehouses in Sydney and Melbourne. Depending on your location, your item/s will arrive between 2 and 7 business days. If you want to inquire about your delivery, please email firstname.lastname@example.org. We use a range of couriers so we can get you the best possible prices. Occasionally an alternative courier than was selected at checkout will be used.
Damaged or Faulty Items
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process the return or replacement. Please contact us as soon as possible if you notice your item is faulty. Under Australian Consumer Law you are entitled to a refund or replacement for any major faults and for any minor faults we may either replace of repair your item.
Our rights: We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, and failure to install or use in accordance with manufacturer’s instructions or failure to take reasonable care.
We work very hard to ensure that we offer the absolute best prices online
If you find a price advertised for the exact same product, taking into consideration of shipping costs, we will happily match it for you.
Our 100% Price Guarantee conditions
- We reserve the right to not match a competitor price where the advertised price is lower than our wholesale price from our suppliers.
- Promotions with rebates and buy one, get one free offer are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter, auction, or listing website (ie; eBay, Gumtree, etc..)
- The competitor must be an Authorised Retailer of the product in question whom resides in Australia.
- The Price Match Guarantee includes the item price and the shipping charges
- We require you to email us with proof of the advertised price showing the date advertised or a link to the website.
We know that shopping online can feel risky and we are here to make your online shopping experience as amazing as possible.
We only stock brands that we trust and that are of a high quality.
However, in the unlikely event that the goods are not of a satisfactory quality, are damaged or defective or you wish to return goods for any reason within the terms of this contract, you just need to follow the returns policy.
Our standard Returns Policy applies to all purchases from ticklyboo.com.au. Please notify us as soon as you become aware of any shortages or defects in the delivery so we can get it sorted for you as best we can!
Please contact our customer service team should you notice any issues or defects with your product, our team will deal with each case based on its merits and depending on the circumstances will either offer to refund or exchange a product provided if it is in a fully re-saleable condition. Products should be returned within 28 days, in original undamaged packaging, with all the parts, accessories and instructions.